If we can’t deliver what you paid for, you get your money back. Here is exactly how refunds and refills work.
Last updated: 14 October 2026
You can get your money back in full if:
If we deliver some of an order but can't complete it, we refund the part we failed to deliver. For example, if you bought 1,000 followers and we could only deliver 600, you would get back the cost of the missing 400. The same applies if you ask us to cancel while an order is still delivering: we stop it and refund the part not yet delivered.
Instagram removes followers and likes from time to time, so some drop-off after delivery is normal. Once your order is complete, we cover this with a free refill rather than a refund. If your count falls within 30 days of delivery, email us and we'll top it back up to the amount you paid for.
We can't offer a refund once an order has been delivered just because you have changed your mind. That's because the service is performed straight away: followers and likes are sent to your account and can't be taken back or reused for someone else.
Under UK consumer law you would normally have 14 days to cancel an online order for a service. When you order, you ask us to start delivery immediately rather than wait for that period to end. If you cancel after delivery has started but before it's finished, we refund the part not yet delivered. Once the service has been fully performed, the right to cancel ends, as UK consumer rules allow. None of this affects your rights if something goes wrong with your order: if the service isn't delivered as described, you are still entitled to a remedy.
If you spot a typo in the username or post link you entered, contact us as fast as you can. If delivery hasn't started, we will try to move the order to the right account at no cost. If it has already started or finished, we may not be able to redirect or refund it, because the followers or likes have already gone to the account you entered. Please double-check your username before you pay.
Orders that can't be delivered because the account was private, the username was changed or the post was deleted during delivery are handled case by case. Get in touch and we'll do what we can.
Email support@buy-instagram-followers.com with:
ord_ and is shown after checkout and on your receipt);A person will reply, usually within the hour, seven days a week. See our contact page for more.
Refunds go back to the payment method you used at checkout. Once we have approved a refund, it typically takes 5 to 10 business days to appear, depending on your bank or card provider.
This policy forms part of our terms of service. Nothing in it affects your statutory rights as a consumer.